ASCENT GROUP
Customer Experience Consulting and Publications
0

Research Publications

Improving the Customer Experience

Available Publications

Featured
Achieving First Call Resolution
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Achieving First Call Resolution
$425.00

Participate in our Benchmark Survey

Call Quality Practices
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Call Quality Practices
$425.00

Participate in our Benchmark Survey

Customer Experience Initiatives
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Customer Experience Initiatives
$425.00

Participate in our Benchmark Survey

IVR Self-Service Improvement Strategies
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IVR Self-Service Improvement Strategies
$425.00

Participate in our benchmarking research.

Meter Reading Profiles & Best Practices
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Meter Reading Profiles & Best Practices
$425.00

Participate in our Benchmarking Survey

Billing & Payment Profiles and Best Practices
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Billing & Payment Profiles and Best Practices
$425.00

Participate in our Benchmark Survey

Call Center Strategies
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Call Center Strategies
$525.00

Participate in our Benchmark Survey

Credit & Collection Practices
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Credit & Collection Practices
$425.00

Participate in our Benchmark Survey