Call Center Operations Benchmarking
First Contact Resolution Benchmarking
Call Quality Practices Benchmarking
Frontline Training Benchmarking
Customer Experience Initiatives Benchmarking
IVR Self-Service Improvement Benchmarking
IVR Doctors Energy Utility Benchmarking
Credit & Collections Benchmarking
Meter Reading Practices Benchmarking
Frontline Recruitment & Hiring Benchmarking
Field Services Benchmarking
Performance Benchmarking
The Ascent Group conducts routine benchmarking of customer service operations. Use these links to enter your benchmarking data and participate in our research.
Participants completing the surveys will receive a complimentary copy of the published reports.
Please email ckk@ascentgroup.com with any questions about our benchmarking surveys.
Ascent Group & IVR Doctors Partner
The Ascent Group and IVR Doctors are pleased to announce a collaboration that promises clients of both companies the different and mutually-beneficial expertise and perspectives each company provides. Beginning with the cross-promotion of our distinct and complimentary IVR Benchmarking Reports, we will explore further teamed activities in the areas of customer service, call center consulting, and customer satisfaction research.
IVR Doctors bring more than 20 years of human factors and usability experience solving Interactive Voice Response (IVR) system problems.Through their practice of customer satisfaction research testing and other results-proven practices, they enhance IVR performance for a company's callers and improve system utilization for those who manage the system.