The Ascent Group, Inc.

Service Delivery Advantage

Reward & Recognition Program Profiles
and Best Practices 2010

Fifth Annual Study

Research conducted during the third and fourth quarter of 2010 is revealing how different companies and industries are using reward and recognition programs to motivate employees and supervisors, improve service delivery, and customer satisfaction. We asked companies to share reward and recognition program strategies and experiences to identify the program attributes that lead to higher motivation, improved service quality, and increased employee retention. We also asked companies to provide plans moving forward as well as lessons learned along the way.

Reward & Recognition Program Profiles & Best Practices 2010 profiles research participants in a case study format, sharing current reward and recognition programs, best and worst programs, lessons learned, challenges overcome, and plans for the future. In addition, the report provides detailed results and analysis from the survey itself and detail "best practices" demonstrated by our participants.

Key Analysis: Reward and Recognition Program cost and impact, employee versus supervisory programs, program design techniques, attributes of best and worst programs, and new technologies.

List of Exhibits from this Report

Download a Research Summary from the report

Benchmark Your Reward & Recognition Programs

Now Availalbe!

Reward & Recognition Program Profiles & Best Practices 2010

On-line Version: $425

CD-Rom Version: $450

Printed Report: $495

A $15 shipping and handling charge ($25 for international orders) will be added to CD-Rom orders and printed reports.

Published: December 2010