The Ascent Group, Inc.

Meter Reading Profiles and Best Practices 2008

Fifth Annual Study

This 286-page detailed color report will deliver the results of our research on utility meter reading practices and technologies. The Ascent Group conducted research during the first and second quarter of 2008 to better understand how different utilities are optimizing practices and utilizing technology to improve meter reading efficiency and effectiveness while reducing operating costs. We asked companies to share strategies and experiences to identify the practices that lead to higher productivity, reduced costs, and increased performance. We also asked utilities to provide their plans moving forward as well as lessons learned along the way.

This report profiles participants in a case study format, sharing current practices, lessons learned, challenges overcome, plans for the future, and business practices that have led to improved performance. In addition, we provide will provide detailed results and analysis from the survey itself and detail "best practices" demonstrated by our participants.

The report also profiles the meter reading technologies in place within these utilities, provides an analysis of strategies and approaches, including the transition to Automated Meter Reading (AMR) and Advanced Metering Infrastructure (AMI) technologies, prepaid metering, and other technologies to improve efficiency and effectiveness. Finally, we explore the successes achieved.

Published: May 2008

List of Exhibits from this Report

Download a Research Summary from last year's Report

Benchmark Your Meter Reading Performance