Data-Driven Research & Market Insight

Founded in 1992 and headquartered in Athens, Georgia, Ascent Group, Inc. is an independent management consulting and market research firm serving the energy, utility, and infrastructure sectors. For more than three decades, we have helped clients make better decisions by combining rigorous analysis, practical operating insight, and an objective outside perspective.

Our work spans management consulting, custom benchmarking, best-practice discovery, and primary market research, with a focus on improving customer outcomes, operational performance, and capital allocation decisions. Over time, our capabilities have expanded beyond traditional consulting to include deep, transaction-grade market intelligence used by utilities, investors, lenders, and strategic buyers.

Ascent Group is a recognized publisher of industry journals and research reports, and we conduct ongoing primary and secondary research to support both client engagements and proprietary publications. Our research is grounded in real-world operating data and informed by decades of experience across regulated utilities and their service and equipment ecosystems.

As a focused, senior-led firm, every engagement receives the direct involvement of a principal. This structure allows us to deliver high-touch service, responsive project management, and senior-level judgment, without the administrative overhead of larger consultancies. As a result, our fees remain modest by today’s market standards while maintaining a high standard of analytical rigor.

Our consultants bring more than 30 years of utility and infrastructure experience, including extensive work in customer service transformation, operational benchmarking, market research, and performance improvement. We combine broad best-practice knowledge with the flexibility to tailor our work to each client’s regulatory, operational, and market context.

In addition to advisory services, Ascent Group conducts custom benchmarking and best-practice research across a wide range of operating functions, including contact centers, billing and remittance, revenue recovery, credit and collections, field service delivery, and digital self-service platforms. Our research has also expanded to include market studies and due diligence across electric construction services, grid equipment, and utility capital investment trends.

Across all engagements, our objective remains the same: to provide independent, data-driven insight that improves decision-making and delivers durable value for our clients

Get in touch with us to inquire whether our services are right for you, or join our email list.