The Ascent Group, Inc. provides ongoing and custom benchmarking services.
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The Ascent Group conducts customer care and customer service benchmarking research that focuses on best practices, process streamlining, and performance improvement. We maintain an extensive database of customer service benchmarks from companies in all industries. Additionally we offer an online benchmarking service to assist companies in ongoing performance measurement and best practice discovery. The Ascent Group also performs focused benchmarking studies directly for clients.