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The
Service Delivery Advantage is
a unique research publication designed to provide customer service
managers with the know-how and management tools necessary to achieve
service excellence. If your customer service organization has recently
been down-sized, re-engineered, reorganized or has a goal to improve
service quality then The Service Delivery Advantage is
the perfect tool to help your management team "do more
with less."
The Service Delivery Advantage is unlike any publication available today. It features in-depth reporting on the issues impacting customer service delivery. Each 100+ page report of The Service Delivery Advantage is dedicated to a particular customer service function or topic --Call Center Operations, Credit Practices, Technological Approaches to Service Improvement, and Customer Satisfaction. Every volume contains original research and insight from varying perspectives-management, the "voice" of the customer, and the frontline--with no advertising. |
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