Home Page> Service Delivery Advantage>Reward & Recognition Program Profiles and Best Practices 2006
Reward & Recognition Program Profiles and Best Practices 2006 Research conducted during the second quarter of 2006 is revealing how different companies and industries are using reward and recognition programs to motivate employees and supervisors, improve service delivery, and customer satisfaction. We asked companies to share reward and recognition program strategies and experiences to identify the program attributes that lead to higher motivation, improved service quality, and increased employee retention. We also asked companies to provide plans moving forward as well as lessons learned along the way. Reward & Recognition Program Profiles & Best Practices 2006 profiles research participants in a case study format, sharing current reward and recognition programs, best and worst programs, lessons learned, challenges overcome, and plans for the future. In addition, we provide detailed results and analysis from the survey itself and detail "best practices" demonstrated by our participants. Participating Companies include: ADS Security, Aegon DMS, American Society for Quality, Aquila, Avista Utilities, BankAtlantic, Chesterfield County, ChoicePoint, City of Mesa, Duke Energy, Etech, Fujitsu Espana, Gennum Corporation, Great Plains Communications, HealthPartners, InStep Software, Midwest Wireless, Petro Heat & Power, Pinnacle Entertainment, Prince William County, Progress Energy, Public Service Electric & Gas, Shell Information Technology International, Southern California Edison, Tampa Electric, Telvista, Unilever Canada, UPS Supply Chain Solutions, VIPnet, Washington Mutual Key Analysis: program cost and impact, employee versus supervisory programs, program design techniques, attributes of best and worst programs, and new technologies. List of Exhibits from this Report. Download a Research Summary from this Report. Order using our secure online order form or call 706-850-0508. Published: August 2006 |
On-line Version: $325 CD-Rom Version: $350 Printed Report: $395
A $15 shipping and handling charge will be added to CD-Rom orders and Printed Reports. Published August 2006 |
