The Customer Service Quarterly provides meaningful information, focused insights, and thoughtful analysis about key issues and emerging trends in customer service management. It is designed to fill the void of readily available and useful information in one of the most important and competitive areas in the business world today. Each 24 to 32 page issue is published quarterly, with no advertising. Subscribers also receive access to a database of customer service best practices, company profiles, and other important customer service information.

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The Service Delivery Advantage is a unique research publication designed to provide customer service managers with the know-how and management tools necessary to achieve service excellence. If your customer service organization has recently been down-sized, re-engineered, reorganized or has a goal to improve service quality then The Service Delivery Advantage is the perfect tool to help your management team "do more with less."

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Call Center E-Journal features in-depth interviews and original research to provide a perspective unlike any other publication. Each 24 to 32 page issue will be delivered over the Internet four times a year directly to your desktop. Each issue is also available for download on www.e-csq.com. Subscribers also receive access to a database of call center best practices, center profiles, and other critical call center information.

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