Home Page> Service Delivery Advantage>Improving Front-line People Processes 2007
Improving Front-line People Processes 2007 Improving Front-line People Processes will deliver the results of the Ascent Group's 2nd annual research on recruitment, training, and performance of front-line customer-facing employees. More than 50 companies from all industries participated in this landmark research. Find out how companies recruit and hire customer-oriented employees; how companies train and develop employees to deliver superior customer service; and how companies manage front-line customer service employee performance, including rewards and recognition as well as discipline. Improving Front-line People Processes shares measurement approaches, best practices, lessons learned, and improvements. In addition, detailed results and analysis from our multi-industry survey are delivered in an executive summary format, featuring industry-level comparisons and company profiles. Download an executive summary from our prior research on people processes. Improving Front-line Training, Improving Front-line Recruitment & Hiring, or Improving Front-line Performance. Benchmark Your Front-line People Processes. Also available -- individual sections of the report - Recruitment, Training, and Performance Published March 2007 |
Improving Front-line On-line Version: $525 CD-Rom Version: $550 Printed Report: $595
Shipping and handling charges ($15) added to CD-Rom orders and Printed Reports.
|
