Meter
Reading
Findings & Trends
|
Recommendations
for Improvement |
Innovative
or Winning Strategies
|
Meters to be
Read |
Industry
Segments Represented
|
Participants
by Organizational Type |
| Union Represented? |
Average Read
Time |
| Participant
Read Schedule |
Leave When Work
Complete? |
| Scope Meter
Reading? |
Collect in Route? |
| Read for Others? |
Outsource Meter Reading |
| Average Territory
Make-Up |
Meters per Square
Mile |
| Meters per Mile
Distribution Main/Line |
Percent Inaccessible
Meters |
| Percent Indoor
Meters |
Years Read Experience |
| Percent Annual
Turnover |
Average Span
of Control |
| Average Overtime |
Top 5 Meter
Reader Performance Measures |
| Meter Reader Incentives & Awards |
Incentives & Awards |
| Assignment of Routes |
Route Follow-up for Skips & No Reads |
| Read Window |
Techniques to Address Inaccessible Meters |
| Techniques to Address Inaccessible Meters |
Terminate Service for No Access? |
| Set Appointment to Obtain Cycle Read? |
Install AMR or Extended Dial to Resolve Difficult Access? |
| Use Customer-Reads to Obtain Reading for No Access |
Send Letters/Call Customers to Request Access |
| Prior Meter Raeding or Usage on Hand-held? |
Top 5 "Bad Dog"
Handling Techniques |
| New Hire Days
Classroom Training |
New Hire Days
On-the-Job Training |
| Meter Reading
Errors vs Training Days |
New Hire Average
Days to Standard |
| New Hire Average
Class Size |
Initial Training
Tests? |
| Meter Reading
Trainning Certification? |
Computer-based
Training? |
| Refresher Training? |
Refresher Training
Tests? |
| Refresher Training Computer-based? |
Percent AMR Meters |
| Additional Increase in AMR |
AMR Program Maturity |
| Participants with AMR Meters |
Type of AMR Technology |
| AMR Vendors Represented |
Handheld Vendors Represented |
| Use Route Management Software? |
Routing Software Vendors |
| Cost per Read |
Meter Reader Productivity |
| Percent Meters Read |
Meter Reader Accuracy |
| Percent AMR Meters Deployed |
Span of Control |
| Turnover |
Summary of Benchmark Metrics |
| Characteristics of a Best Performer |
Study Findings |
