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Meter Reading Profiles and Best Practices 2005 Second Annual Study This detailed 300+ page color report delivers the results of our research on utility meter reading practices and technologies. The Ascent Group conducted research during the first quarter of 2005 to better understand how different utilities are optimizing practices and utilizing technology to improve meter reading efficiency and effectiveness while reducing operating costs. We asked companies to share strategies and experiences to identify the practices that lead to higher productivity, reduced costs, and increased performance. We also asked utilities to provide their plans moving forward as well as lessons learned along the way. Companies profiled in this report include: Avista Utilities • Black Hills Power • Central Vermont Public Service • Chesapeake Utilities • City of Ontario • Winnipeg Water & Waste • Cleco • Consumers Energy • DTE Energy • East Bay Municipal Utility District • East Central Energy • Georgia Power • Golden Valley Electric Association • Independence Power & Light • Inland Power & Light • KeySpan Energy • Nashville Electric Service • Newfoundland Power • Nicor Gas • Orlando Utilities Commission • PacifiCorp • PPL Electric Utilities • Progress Energy • Public Service Electric & Gas • Truckee Meadows Water Authority • TXU Electric • United Cooperative Services • Vermont Gas • We Energies This report profiles participants in a case study format, sharing current practices, lessons learned, challenges overcome, plans for the future, and business practices that have led to improved performance. In addition, we provide detailed results and analysis from the survey itself and detail "best practices" demonstrated by our participants. The report also profiles the meter reading technologies in place within these utilities, provides an analysis of strategies and approaches, including the transition to Automated Meter Reading technologies, prepaid metering, Segways, and other technologies to improve efficiency and effectiveness. Finally, we explore the successes achieved. List of Exhibits

Meter Reading Profiles & Best Practices 2005 On-line Version: $325 CD-Rom Version: $395 Printed Report: $425 A $15 shipping and handling charge will be added to CD-Rom orders and Printed Reports.