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Billing and Payment Profiles & Best Practices 2006 This detailed 224 page color report delivers the results of our research on billing and payment practices and technologies. This is the second study of billing and payment options conducted by the Ascent Group. Research was conducted during at end of 2005 and beginning of 2006 to better understand how companies are improving practices and optimizing technology to increase billing and payment efficiency and effectiveness and reducing operating costs. We asked companies to share strategies and experiences to identify the practices that lead to higher productivity, reduced costs, and increased performance. We also asked companies to provide their plans moving forward as well as lessons learned along the way. Companies participating in the research included: Alliant Energy•Austin Energy•B Digital•Blue Cross Blue Shield of Florida•BT•City of Plano Texas•City Public Service of San Antonio•Consolidated Edison•DirecTV Galaxy de Columbia•Dominion•Duquesne Light•Fiesta Americana Vacation Club•Georgetown Utility Systems•Golden Valley Electric Association•Jackson Energy Authority•Kansas City Power & LIght•Los Angeles Department of Water and Power•MidAmerican Energy•Newfoundland Power•Nicor Services•Orange and Rockland Utilities•Pacific Gas & Electric•PacifiCorp•SCANA•UGI Utilities•Washington Gas•Yarra Valley Water This report profiles participants in a case study format, sharing current practices, lessons learned, challenges overcome, plans for the future, and business practices that have led to improved performance. In addition, we provide detailed results and analysis from the survey itself and detail "best practices" demonstrated by our participants. Finally, we explore the successes achieved. Download a summary of research results from this study. View analysis and exhibit list from the report. Benchmark your billing and payment services. Published April 2006.

Billing and Payment Profiles & Best Practices 2006 On-line Version: $425 CD-Rom Version: $450 Printed Report: $495 A $15 shipping and handling charge will be added to CD-Rom orders and Printed Reports.