Benchmarking Research & Reports
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Meter Reading Profiles & Best Practices 2007
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Call Quality Practices 2007
Available Ascent Group
Benchmarking Opportunities Research Papers
Complimentary Research Papers
Call Center Strategies - Improving Call Handling Performance
Reward & Recognition
Benchmarking Meter Reading Performance
IVR—Improving IVR Self Service
Getting the Most Out of Your Call Quality Program?
First Call Resolution: Driving Operational Improvement
Improving Front-line Training Practices
EBPP - Available but Not Adopted
Improving Front-line Performance
What Makes an Industry Leading Call Center
Improving Front-line Recruitment
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Reward & Recognition Program Benchmarking
Meter Reading Performance
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Front-line People Processes
High Volume Call Handling
Call Center Performance
Remittance Processing Performance
First Call Resolution
Credit & Collection Performance
Business Office & Walk-in Locations
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Ascent Group is a management consulting firm that specializes in
customer service operations and improvement, performance benchmarking,
competitive benchmarking, work management, and market research. We
also publish three journals dedicated to customer service excellence.
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706-850-0508 or 877-845-9947 (toll free)
Email: The Ascent Group
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