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New Research Report:
Improving Front-line Training Practices 2010
List of Report Analysis & Graph Exhibits
- Findings & Trends
- Recommendations for Improvement
- Innovative or Winning Strategies
- Front-line Employees
- New Hires per year
- Countries Represented
- Industries Represented
- Union Representation
- Average Tenure (by Industry)
- Annual Average Turnover (by industry)
- Temporary to Permanent Hiring Strategy?
- Budgeted Training Dollars per Employee
- New Hire Training Cost per Employee
- New Hire Probation Period
- Average Time-to-Standard (by Industry)
- # New Hire Training Sessions per year
- Average New Hire Class Size
- New Hire Total Training Days (by Industry)
- New Hire Training Composition
- New Hire CBT (by Industry)
- % Customer Service Training
- Training Tests?
- Flunk Out of New Hire Training?
- New Hire Training Program Failure
- Refresher Training Cost per Employee
- Refresher Training Days (per year)
- Refresher Training Sessions per year
- Refresher Training Class Size
- Refresher Training Composition
- Required Training for Transferred Employees
- Certification Program?
- Progression-based Pay?
- Job Rotation Program?
- Supervisory Training Program?
- Most Effective Soft Skills Training
- Difficult Customer Training
- Most Effective Job Aids & Training Tools
- Top New Technologies
- Measuring Training Success
- Lessons Learned
Improving Front-Line Training 2010
On-line Version: $425
CD-Rom Version: $450
Printed Report: $495
A $15 shipping and handling charge ($25 for international orders) will be added to CD-Rom orders and printed reports.
Published: February 2010