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Improving Field Services 2008
List of Report Analysis & Graph Exhibits
- Field Service Findings & Trends
- Recommendations for Improvement
- Innovative or Winning Strategies
- Industry Segments Represented
- Participants by Organizational Type
- Union Represented?
- Types of Orders Worked
- Span of Control
- Hours of Operation
- Employees Level when Work Completed?
- Turnover
- Years of Service
- Average Hourly Wage for Field Service Employee
- Average Hourly Wage for Field Service Supervisor
- Collect in Field?
- Disconnect for Non-payment?
- Locking or Limiting Service
- Reconnect?
- Reconnect Policy
- Service Guarantees
- Schedule Appointments?
- Fee for Appointments?
- Fee for Missed Appointments?
- Percent Appointments Kept
- Communication Technology
- Hand-held Equipment
- Autodispatch Equipment
- Mobile Data Terminals
- Automatically Match In/Out Orders?
- Pull Orders Within Cycle Read
- Order Assignment Techniques
- Order Priorization
- Move Policies
- Vehicles
- Top 5 Technology Plans for the Future
- Measuring Field Service Performance
- Rewards & Incentives
- Measuring Field Service Supervisory Performance
- Uniform Policy
- Orders Worked (annually)
- Percent Orders Worked on Time
- Orders Worked per FTE (daily)
- Recent Improvements in Field Service
Improving Field Services 2008
On-line Version: $425
CD-Rom Version: $450
Printed Report: $495
A $15 shipping and handling charge will be added to CD-Rom orders and printed reports.