Service Delivery Advantage
The Service Delivery Advantage is a unique research publication designed to provide customer service managers with the know-how and management tools necessary to achieve service excellence. If your customer service organization has recently been down-sized, re-engineered, reorganized or has a goal to improve service quality then The Service Delivery Advantage is the perfect tool to help your management team "do more with less".
The Service Delivery Advantage is unlike any publication available today. It
features in-depth reporting on the issues impacting customer service delivery. Each 200+
page report of The Service Delivery Advantage is dedicated to a particular customer service
function or topic — Call Center Operations, Field Services, Billing and Payment Practices, and Meter Reading. Every volume contains original research
and insight from varying perspectives — management, the "voice" of the
customer, and the frontline — with no advertising.
